TERMS AND CONDITIONS
“You” or “Buyer” shall mean the person, firm or company with whom the contract is made.
“The Order” or “Goods” shall mean any goods being subject to an Order by You the Buyer.
“We”, “Us” or “Our” shall mean Gary Edwards t/a Rainbow-dragon (www.rainbow-dragon.co.uk).
You may access all areas of this website without registering your details with us. When you access and use www.rainb0w-dragon (the ‘website’), you are subject to the terms and conditions outlined on this page. You agree not to use the website for any illegal or unlawful acts, by using the site you accept and agree to adhere to the terms and conditions outlined here. If you do not agree to the terms and conditions, you must not use the Website.
Rainbow Dragon may change its terms and conditions from time to time, by updating or varying content of this page. Please check the latest version whenever you visit. We reserve the right to update at any time and without prior notice.
Links to Third Party Websites
Rainbow Dragon often uses links to other websites; these websites are owned, maintained and operated by third parties. Therefore, we cannot be held responsible for any information, subject or availability disclosed by such sites. We shall not be liable in any way for the loss or damage which you may suffer by using such sites.
ORDERING FROM US
All of our items are produced to order. The basic lead time is 7 days for most of our items, any different and we will contact you. If you want an urgent order please contact us and we may be able to help you.
We use a wide verity of materials to create our products; these materials range from plastic, acrylic laminates to glass, stone, slate, metal, paper and natural wood. Although we make every effort to illustrate and describe the product accurately, we cannot be held responsible for the natural look or imperfections of our wooden and slate product range. The buyer must understand that each piece of wooden or slate material is different and that variances of the product are uncontrollable.
We take all reasonable steps to ensure that all of our products and measurements are shown and described accurately, and that prices are correct. However, colour depiction on computer monitor and television screens vary from screen to screen. This may cause a slight difference from the on screen product to the actual product. We advise contacting and requesting a sample if uncertain.
Placing your order
When you place an order with us (choosing an item and completing our online checkout process), we will send you an acknowledgement by email. This will list the products you have ordered. Please note that your completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order only takes place when we despatch it. A ‘purchase contract’ between you and www.Rainbow-Dragon.co.uk is therefore made at the point of despatch, rather than at the point of payment. If you have cancelled your order, or if we notify you that we cannot accept your order, then no purchase contract will have been made.
From time to time, we may not be able to accept an order for the following reasons:
- If, unfortunately, we do not have your chosen goods in stock.
- Where we cannot obtain authorisation for your payment.
- If there has been a pricing or product description error.
- If you do not meet any eligibility criteria set out in our terms and conditions.
- If the order for personalised products contains reference to any Copyright information where you have not obtained permission.
- If your order for personalised products contains content which we consider to be threatening, defamatory, obscene, indecent, seditious, offensive, homophobic, transphobic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
You agree not to use us directly or indirectly for any unlawful purpose.
We reserve the right to cancel your order at any time and issue a full refund; this does not affect your statutory rights.
We aim to provide a high-quality service, all customer orders we receive are placed in a queue linked with our order numbers, and are produced on a first come first serve basis, subject to stock availability. Due to the nature of our personalised service, some orders may be placed on hold due to a verification requirement by you. All verifications will receive a ‘manual verification required’ email; this email will require you to approve a design before we can continue with your order to manufacture. Failure to respond to this or any other communication sent by us may result in your order arriving outside our lead time. We cannot be held responsible in such cases, providing we show evidence that we have communicated to the contact information provided by you at ‘checkout’.
Please double-check your order on screen and your acknowledgement email carefully to check that all the details entered are correct. We cannot refund items where the personalisation has been mis-typed or mis-spelt due to an error made by you. You can only make changes to your order whilst its status on your ‘Order Status’ located in ‘My Account’ is marked as ‘Awaiting Fulfilment’, changes to your order can be made by contacting us via email; [email protected]
All order personalisation will be processed exactly as entered, it will only be adjusted to conform with the product design.
Credit/Debit card payments
Postage and Packaging
All prices are shown exclusive of postage and packaging charges, postage and packaging charges will be calculated at the ‘checkout’ stage.
Most of our products are sent via Royal Mail, our website postage calculator is configured to a Royal Mail weight and size format. We reserve the right to use a Courier Service of our choice on the odd occasion necessary, should circumstances change. Please allow 2-5 working days from receipt of your ‘Shipped’ confirmation email.
Circumstances beyond our control
Neither we, nor any courier service provider that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control. These circumstances are to include, but not be limited to, ill health , any adverse weather conditions such as; snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
Returns, Cancellations and Refunds
Rainbow-Dragon provides bespoke and personalised products. We are therefore unable to take returns or offer refunds on personalised goods. This does not affect your statutory rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in terms of Non-Personalised products.
Please contact us for our return address and further instructions for returning goods - Customers can contact us via our 'contact us' page or email: admin@Dragon- Crafts.co.uk
Cancellations must be requested via our 'contact us' page or email. If your order has already been dispatched before a cancellation can be actioned you will be liable for the costs of returning goods to us via a traceable/proof of posting method.
This returns policy does not affect your statutory rights.
All orders are expected to arrive at the shipping address provided no later than 5 business days after the 'shipped' notification email, this will be extended in seasonal peak times to 8 business days.
If your order has not arrived within 5 days of the 'shipped' notification please inform us with your order number: [email protected]
Orders that fail to arrive at their destination after 15 business days will be treated as lost.
Customers must contact us within 21 calendar days of the 'shipped' notification to be eligible for a refund, after this time store credit may be offered at our discretion.
[Please note; It is common for the address or postcode to be incorrect at the time of ordering. Please ensure you have provided us with the correct address and postcode, you can check by logging in to your account or referring to the invoice you received via email at the time of ordering].
In the unlikely event of our products arriving damaged or faulty, please contact us immediately.
If there are any other questions you may have, please contact us using the information below: